Internal Sales Administrator - Pharmaceutical

Minimum requirements for the role:

• Must have a National Senior Certificate; A post matric tertiary qualification in a related field will be an advantage
• Previous experience within Pharmaceutical would be preferred
• Minimum 5 years’ administrative experience within a similar function
• Must have excellent written and verbal communication skills, with the ability to build relationships telephonically, write professional emails, and listen to and understand clients' orders and colleagues' instructions
• Solution-focused, with strong problem-solving skills and the ability to work collaboratively with internal teams and customers to resolve challenges, improve processes, assess situations quickly, and implement effective solutions
• Must be highly computer-literate, with proficiency in Microsoft Word, Excel, and email, as well as the ability to work confidently across various computer systems
• Fluency in Afrikaans (spoken) is essential, as the majority of clients are Afrikaans-speaking

• Being the first point of contact for customers in relation to order placement.
• Receiving customer orders mainly by e-mail/phone and placing these in the ERP system, including stock sales, consignment sales, ex-wharf sales, and export sales.
• Managing stock transfers as well as damages and aged stock.
• Handling queries relating to orders such as damages, price queries, and delivery delays.
• Developing and maintaining good relationships with customers and colleagues.
• Developing good communication skills via email and phone with internal and external customers/colleagues.
• Following best practice in relation to the company’s goals and values.
• Organizing workload in an efficient and structured way, keeping the ERP system and colleagues up to date where necessary.
• Working efficiently and supportively as part of the team.