IT Manager

About the job

• The IT Manager is responsible for driving business digitization and automation initiatives while providing advanced technical support across the organization's technology landscape.
• The role serves as the bridge between ICT operations and digitalization, leveraging low-code platforms, reporting tools, and enterprise applications to improve business processes, eliminate manual work, and enhance operational visibility.
• The IT Manager also acts as the primary technical escalation point for complex issues and provides technical guidance and support to the IT Analyst.

Key Responsibilities

Digitalization & Automation

• Design, develop, and maintain Power Apps solutions to digitize business processes.
• Develop and maintain Power Automate workflows to reduce manual effort and improve operational efficiency.
• Support the implementation and enhancement of low-code business solutions across the organization.
• Identify opportunities to automate repetitive activities and improve workflow efficiency.
• Maintain automation documentation and solution inventories.
• Support solution deployment, testing, and post-implementation stabilization activities.

Data & Reporting

• Develop and maintain Power BI dashboards and operational reports.
• Support business users with reporting and data visibility requirements.
• Assist in improving data quality, reporting accuracy, and decision-making visibility.
• Collaborate with business stakeholders to understand reporting requirements and translate them into technical solutions.

Enterprise Applications Support

• Support business applications including D365, Microsoft 365, SENRI, and other enterprise platforms.
• Coordinate with implementation partners and vendors to resolve application-related issues.
• Support system enhancements, configuration changes, and application adoption initiatives.
• Participate in testing and deployment activities for new technology solutions.

ICT Operations & Technical Support

• Provide second-line technical support for escalated ICT issues.
• Support administration of Microsoft 365 services and cloud-based applications.
• Assist with infrastructure, connectivity, and cybersecurity-related activities where required.
• Support technology deployments, upgrades, and operational improvement initiatives.

Project Delivery Support

• Support the delivery of approved ICT projects and automation initiatives.
• Coordinate user acceptance testing UAT activities.
• Track implementation progress and escalate delivery risks where required.
• Maintain project documentation and deployment records.

Technical Leadership

• Serve as the technical escalation point for the IT Analyst.
• Provide coaching and knowledge transfer to junior ICT team members.
• Promote technology best practices and continuous improvement across the ICT function.

Qualifications

• HND or Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A minimum of Second Class Upper or Upper Credit.
• Professional certifications in Microsoft Power Platform, Power BI, Microsoft 365, Azure Fundamentals, ITIL, or related disciplines are an added advantage.
• 4–7 years of experience in ICT operations, business applications, automation, reporting, or related technology functions.
• Experience developing solutions using Microsoft Power Platform Power Apps and Power Automate.
• Experience supporting enterprise applications and cloud-based technology platforms.
• Experience working with business users to improve operational processes through technology.
• Strong analytical and problem-solving skills.
• Ability to translate business requirements into practical technology solutions.
• Strong communication and stakeholder engagement skills.
• Ability to manage multiple initiatives simultaneously.
• Strong attention to detail and documentation discipline.
• Self-starter with a continuous improvement mindset.

Must have skills

• Project Delivery Support
• ICT Operations & Technical Support
• Enterprise Applications Support
• Data & Reporting
• Digitalization & Automation