General Manager

Job Title

General Manager

Department

Management

Reports To

Board of Directors / Chief Executive Officer (CEO)

Job Purpose

The General Manager is responsible for overseeing the overall operations of the organization, ensuring that business objectives are achieved efficiently and effectively. The role involves strategic planning, leadership, financial management and coordination of all departments to ensure organizational success.

Key Responsibilities

Strategic Management

Develop and implement organizational goals and strategies.

Monitor business performance and recommend improvements.

Ensure the organization achieves its long-term objectives.

Operations Management

Oversee daily business operations.

Coordinate activities across all departments.

Ensure efficient use of company resources.

Financial Management

Prepare and manage budgets.

Monitor revenue, expenses, and profitability.

Approve expenditures within authorized limits.

Human Resource Management

Supervise department managers and staff.

Promote employee development and performance.

Ensure compliance with labor laws and company policies.

Customer and Stakeholder Relations

Maintain strong relationships with customers, suppliers, and stakeholders.

Address major customer concerns and complaints.

Represent the organization at meetings and events.

Compliance and Risk Management

Ensure compliance with legal and regulatory requirements.

Develop and implement risk management strategies.

Maintain organizational policies and procedures.

Qualifications

Bachelor's Degree in Business Administration, Management, Finance, or a related field.

Master's Degree (MBA) is an added advantage.

Professional management certification is desirable.

Experience

Minimum of 5–10 years of management experience.

Proven experience in leadership and business operations management.

Skills and Competencies

Leadership and team management.

Strategic planning and decision-making.

Financial management and budgeting.

Communication and interpersonal skills.

Problem-solving and analytical thinking.

Negotiation and conflict resolution.

Time management and organizational skills.

Key Performance Indicators (KPIs)

Achievement of organizational goals.

Revenue growth and profitability.

Employee productivity and retention.

Customer satisfaction levels.

Compliance with company policies and regulations.

Operational efficiency and cost management.

Working Conditions

Office-based with occasional travel.

May require working beyond normal hours to meet organizational objectives.

Prepared By: Human Resources Department