Responsibilities:
Reception & Visitor Management:
- Welcome and receive all visitors in a courteous and professional manner.
- Maintain a clean, organized, and professional reception environment.
- Register all visitors and ensure adherence to company access procedures.
- Promptly notify employees of visitor arrivals.
- Coordinate visitor seating and hospitality arrangements.
Corporate Representation:
- Act as an ambassador of the Telairvision brand and culture.
- Ensure all guests and stakeholders experience a positive first impression of the organization.
- Uphold the highest standards of professionalism, etiquette, and presentation.
Telephone & Communication Management:
- Answer all incoming calls promptly and professionally.
- Direct calls and enquiries to the appropriate departments.
- Maintain excellent telephone etiquette at all times.
Customer Support Management:
- Respond to enquiries relating to general company information, product and service enquiries, subscription, and customer account enquiries
- Technical support requests
- Complaints and escalations
Help Desk Administration:
- Log all customer enquiries and support requests.
- Track issues through to resolution.
- Escalate unresolved matters appropriately.
Customer Satisfaction:
- Ensure that all customers experience prompt service, professional communication, empathy, and understanding
Complaint Handling:
- Manage dissatisfied customers professionally.
- Resolve issues calmly and efficiently.
- Follow up to ensure complete customer satisfaction.
Administrative Support:
- Meeting scheduling and coordination
- Management of incoming and outgoing correspondence
- Courier and document handling
- Office supplies administration
- Meeting room coordination
- General office support activities
Executive Support:
- Coordinating executive visitors
- Scheduling appointments
- Assisting with hospitality arrangements
- Supporting corporate meetings and events
Internal Communication Support:
- Disseminate internal notices and announcements.
- Support employee engagement activities.
- Assist in coordinating company events and programs.
Records Management:
- Maintain accurate records of visitor registers, call logs, customer inquiries, support requests, and resolutions
- Front office reports
Requirements:
- Bachelor's degree in business administration, mass communication, public administration, customer service management, hospitality management or a related discipline
- Minimum of 2–3 years relevant experience in front desk management, reception administration, customer service, help desk support or office administration
- Experience within technology, media, telecommunications, hospitality, or customer-facing industries will be an added advantage.
- Proficiency in microsoft Office Suite, Email Management Systems, CRM Platforms, customer service tools, and office administration systems
Required Competence:
- Excellent verbal communication skills
- Strong written communication abilities
- Exceptional telephone etiquette
- Customer-focused mindset
- Empathy and patience
- Conflict resolution capabilities
- Strong organizational ability
- Attention to detail
- Effective multitasking capabilities
Personal Attribute:
- Professional Appearance
- Smart and professional presentation
- Excellent grooming standards
- Pleasant and approachable personality
- Warm and welcoming disposition
- High emotional intelligence
- Confidence and executive presence
- Ability to remain calm under pressure
- Integrity and honesty
- Positive attitude
- High sense of responsibility
- Strong interpersonal skills
- Strong work ethic and professionalism
Key Performance Indicators (KPIs):
Customer Service:
- Customer Satisfaction Score (CSAT)
- Visitor Satisfaction Rating
- Call Response Time
Help Desk Performance:
- Number of enquiries resolved
- Average resolution time
- Escalation effectiveness
Administration:
- Accuracy of visitor records
- Timeliness of administrative support
- Office coordination efficiency
The Success Profile:
- Represent Telairvision professionally at all times.
- Create exceptional first impressions.
- Deliver excellent customer experiences.
- Build positive relationships with all stakeholders.
- Support management in maintaining a world-class corporate environment.
Ideal Candidate Profile:
- Excellent spoken and written English
- Strong executive presence and professionalism
- Outstanding customer service orientation
- Ability to interact confidently with senior executives, investors, government officials, and customers
- Warm personality and excellent interpersonal skills
- Ability to work effectively in a fast-paced environment
Remuneration: NGN 150,000 – 200,000 Monthly
Follow Wakanda Jobs Nigeria on WhatsApp
