Job Context

• The primary objective of the Workshop Manager is to optimize workshop operations, with a specific emphasis on reducing vehicle downtime. This involves meticulous planning and implementation of preventive maintenance, coupled with the strict adherence to best practices. The role includes leadership responsibilities to ensure efficiency, timely repairs, and comprehensive documentation of spare parts usage. The overarching goal is to enhance overall workshop productivity, minimize downtime, and consistently deliver high-quality service to customers

Key Performance Areas:

• Ensure workshop procedures & systems are known to all staff and strictly followed during repairs of vehicle as well as maintaining documentation.
• Ensure workshop procedures & systems are known to all staff and strictly followed during repairs of vehicle as well as maintaining documentation.
• Review VOR/VBD initial faults reported, and others identified by technicians and inspect the quality of repairs before the release of vehicles.
• Coordinate scheduled maintenance and drive compliance with utmost zest in line with the OEM & ERP requirements.
• Continuously monitor repair time & repair quality and ensure the KPI EBTS & RFT targets are achieved.
• Ensure customer focus-oriented culture among the team and maintain good relationships with customers.
• Ensure workshop facility, equipment & tools are adequately maintained and available in ready to use condition.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Participating in various meetings customer, internal and external and providing comments/ opinions on technical matters affecting or concerning the trailers/ vehicle under your control.
• Facilitate right action on all accident and incident related issues in the location.
• Ensure proper documentation of all maintenance activities.
• Ensure Workplace Safety and Health HSE policies, procedures and regulations are followed.
• Manage annual budget for the department.
• Manage workshop's performance in achieving Key Performance Indicators KPIs.
• Provide advice and technical assistance to team members.
• Inspect spare parts at the receiving section for quality and sign-off.
• Ensure the workshop observes all warranty process conditions.
• Guiding & motivating productive staff to improve productivity & efficiency.
• Monitor and control workshop expenses.
• Respond to customer calls / complaints / VBDs within the shortest time possible
• Monitor & measure staff performance and productivity. Share report as when needed.
• Conduct regular meetings with all stake holders; Technicians, Drivers, internal & external customers to encourage feedback from them and to share information.

Qualifications Required:

• NSE, COREN
• B.Engr. Mechanical or any other accredited certification will be an added advantage.

Experience and Skills Required:

• Minimum 5 years’ experience in a Truck and Trailer Workshop or related field.
• Experience with all make and Models of trucks.
• Experience in the transportation of all materials and/ or structure of Trailers.
• Sufficient all-round Trailers experience also required.
• Experience on specifications & building of Trailers.
• Steel and Steel-related material knowledge.
• Experience in interacting professionally with clients on a senior level.