Technical Support Specialist/ Technical Administrator

We are looking for a Technical Support Specialist (Mining Equipment) with the following capabilities and experience:

QUALIFICATIONS AND EXPERIENCE:

• Grade 12 or Matric
• Technical certification or diploma an advantage
• 3-5 years extensive experience with hard rock mining equipment
• Ability to work extended hours as required to meet deadlines
• Ability to travel as required
• May be required to work in an underground environment
• Knowledge of, and experience with, SAP, Microsoft Navision or Business Central is beneficial
• Utilize 3D CAD programs to create illustrations for manuals
• Knowledge of, and experience with Microsoft Office (Excel/Word/PowerPoint) is beneficial
• Strong knowledge of mechanical, hydraulics and electrical systems
• Good understanding of engineering drawings with ability to read and interpret equipment schematics
• Good understanding of bill of material structures and engineering/manufacturing processes
• Strong problem-solving skills
• Ability to work under pressure to tight deadlines
• Ability to work in a team environment
• Excellent written and verbal communication skills
• Must be flexible, self-motivated, and driven to achieve customer satisfaction goals and targets
• Knowledge of customer industry
• Superior customer relations and active listening skills

DUTIES AND RESPONSIBILITIES:

• Business Central System (Item Cards)
  
  • Creating part numbers from manuals/requests and drawings
  • Modify/Edit/Block/Update of part numbers
  • Taking of/Editing/Adding part pictures to System
  • Up keeping and maintenance of items on Business central (Images/Descriptions/Specs/Attributes)
  • Adding various technical documentation to items on Business Central
  • Audit/Version or Revise and controlling of drawings on Business Central (Change Management)
• Bill of Materials and Routings
  
  • Create/Modify/Edit/Update of machine items bill of materials and routings on system
  • Create/Modify/Edit/Update of various sub-component bill of materials and routings on system
  • Create/Modify/Edit/Update of hydraulic hosing/tubing and sub-contractor items bill of materials and routings on system
  • Ensure all machine BOMS are structured to drawing where applicable (hydraulic/electric/plate work)
  • Ensure all sub-component BOMS are structured to the OEM recommendations or via the manuals provided
  • Ensure all internal tools and equipment BOMS are structured to drawing where applicable (Test Benches/Jigs)
  • Bill of material audits on drawings/manuals, if necessary and advising
  • Bill of material corrections and change management
• Production Jobs
  
  • Assisting when required of production job queries relating to BOM discrepancies
  • Part reversals, investigating and updating Business Central if necessary
• Scopes (New & Rebuild Machines)
  
  • Assisting of machine scopes received alongside technical, sales and service
  • Assisting of changes to scopes, with bill of material corrections and production jobs
  • Assisting of scope documents and build scopes every month with relevant machine details for production
• Support
  
  • Assisting all departments/Branches with identifying part numbers of parts
  • Assisting all departments/Branches with part numbers they need on all machines
  • Assisting and handling of all part echnical queries internal to KMC Hard Rock Division
  • Updating of Business Central and scope interface for bulletins and technical information where applicable
  • Assisting/Auditing and updates on the technical library and its parts database
• Parts Book Manuals & Documentation
  
  • Assisting with audits of parts book manuals where required
  • Develop and create a working bill of material for parts manuals
  • Identify and control of errors in parts manuals via “Request to Write” system
  • Control and manage of changes and updates to machine parts books through publications
  • Ensure all technical documentation is archived where applicable and system is up to date with technical specifications of OEM parts
• Mentorship & Junior(s) Development
  
  • Assist with onboarding and training a junior team member within the support specialist function
  • Provide hands-on training to organise, upload, co-ordinate technical content through Business Central System
  • Guide the junior(s) in understanding Bill of Material (BOM) Structures, document control processes, revision management,
    and configuration control requirements
  • Ensure the Junior(s) adheres to its business units’ standards, engineering change processes, and quality requirements
  • Support the junior(s) with day-to-day tasks, checking work for accuracy and helping correct mistakes where needed
  • Share practical knowledge on document revisions, system usage, and administrative standards
  • Facilitate knowledge transfer on systems, tools, workflows, and cross-departmental coordination (Engineering, Production,
    Aftermarket and Quality)
• EHS
  
  • Complies with our company safety policies and applicable government, customer or industry regulations or requirements
  • Identifies and reports any unsafe work habits
  • Strives to find safer ways for customers to work with our products
• General
  
  • Performs other relevant duties as assigned by the Manager
• Quality Focus
  
  • Follows quality standards set by the Company
  • Seeks to improve the quality of own work
• Personal Leadership:
  
  • Ensures that all activities are carried out in accordance with current Company Policies and Procedures
  • Take responsibility for personal development and enhancement of skills
  • Proactively ensures community involvement within the area of responsibility