Team Lead, Collections

Job Description

• The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on collections.
• To maximize the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
• Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
• Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
• To assist with escalations and customer service gaps where necessary.

Requirements

• Required: Minimum of 3 years of experience in collections, with advanced knowledge of collections procedures and best practices.
• Preferred: Call center experience an advantage.

Benefits

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.