Job Purpose Statement

The Systems Administrator role acts as a technical support for the following: Hyper-V; 3PAR Storage; Exchange/Office 365; Active Directory; Proxy Server; Mail Marshal; Web Marshal; SharePoint; Skype for Business; Unix systems and Virtualization.  

The Systems Administrator – will resolve hardware and software problems in a timely and accurate fashion. 

Key Accountabilities Duties and Responsibilities

Systems Architecture 20% 

• Planning and Designing of the Servers, Storage, Windows, Microsoft Office 365 
• Virtualization VMware/Hyper-V and Data Center requirements as per the business plan and technology. 
• Ensure that servers and Data Centres are properly monitored and administered. 

Systems Configuration/Deployment 20% 

• Installation/configuration of Servers, Storage, Windows, Microsoft Office 365  
• Monitoring and Capacity Planning as per the IT Polices/ Standards 
• Provide guidance to the users on its features and usage in order to ensure its proper use and improvement in performance. 

Systems Support/Patch Management 20% 

Support, Maintenance. Patching & Administration of servers both physical and virtual, including hardware, OS Windows, 3PAR Storage and Microsoft products. 

Active Directory/Group Policy  Management 10% 

Maintain Active Directory such as creating accounts, troubleshooting authentication, configuring domain controllers, managing DNS and DHCP, and implementing group policies. 

Project Management 10% 

• Assist in implementation of projects related to Servers, Storage, Windows, Backup & monitoring in accordance with Bank’s requirements 
• Monitor capacity & performance of the group servers to ensure optimum efficiency 

Business Continuity 10% 

• Disaster readiness is maintained as agreed and ensures regular DR exercises are done 
• Assist in the development of a Business Continuity Plan for the IT Infrastructure of the bank. 

Support of IT Strategy 10% 

• Effectiveness of integration of IT infrastructure blueprint with the bank's business direction 
• Contribute to effectiveness of system administration policy, controls & infrastructure with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access 
• Support other areas where necessary On-prem, Hybrid and Cloud instances

Job Specifications

Academic: 

Bachelor’s Degree in Computer Science, Information Technology or related field. 

Professional: 

• Professional qualifications in IT e.g. ITIL, MCSE, A+, MCITP, MCP, VCP, RHCSA and Other relevant professional qualifications in IT field would be added advantage. 
• Project Management certification and experience is preferred e.g. PRINCE2, PMP 
• Cloud Administration - Azure, Oracle, Kubernetes, AWS certifications 

Desired work experience: 

• Minimum 4 years working experience in a busy IT environment with a hands-on role in implementing and supporting Exchange 3PAR Storage; Proxy Server; Mail Marshal; Web Marshal; SharePoint; Skype for Business; Virtualization 
• Experienced in Windows Enterprise servers and UNIX systems. 
• Hyper-V/VMware or other virtualization platforms 
• HP Server Platforms rack mount and blades 
• PowerShell scripting 
• MS System Centre SCCM, SCOM Configuration 
• Office 365 Exchange Online, One Drive for Business, SharePoint Online and Active Directory Services