Consultative selling skills

High standard of ethics, professionalism, and business acumen

Excellent service delivery

Attend partner meetings as needed

Industry awareness and information-seeking attitude

Collaborative approach to achieving results

Maintain leads, follow-ups, and lead portal updates

Self-learning through online portals

Attend internal training sessions

Utilize internal knowledge repositories

Mobilize resources to meet tight deadlines

Develop cost estimates, statements of work, proposals, and quotations for pre-sales opportunities.

Align with Systems Integration and Infrastructure stakeholders to define sales-opportunity requirements.

Provide feedback to senior management on competition, sales initiatives, and market intelligence.

Communicate complex solutions to both technical and non-technical stakeholders.

Partner with customers to identify functionality requirements that enhance workflow and efficiency.

Establish project guidelines and definitions for new initiatives.

Educate customers on emerging trends, workflows, and products.

Achieve quarterly and annual sales targets, including proofs of concepts and new wins.

Deliver executive-level presentations and business trend analysis.

Prepare bid documents/tenders and manage supplier portal lead generation.

5+ years of experience handling enterprise clients and delivering cloud solutions

Professional knowledge of contact centers and related products

Enterprise solution selling expertise

High-value presentation skills for enterprise customers

Proven sales track record

Consultative sales approach

Basic IT/Telecoms understanding (platforms, databases, deployment techniques)

Handle customer complaints effectively

Prepare customer documentation

Provide product/service advice to customers

Courteous communication (phone, email, face-to-face)