Service Coordinator

Full Time 1 month ago Johannesburg, South Africa

Employment Information

  • Coordinate and control daily workshop service operations, scheduling vehicles and/or equipment for service.
  • Act as the primary point of contact for service-related enquiries, ensuring professional customer communication and accurate service information.
  • Plan and maintain service schedules, technician allocations and resource availability in collaboration with workshop management.
  • Monitor workflow progress, service turnaround times and communicate updates to customers.
  • Ensure all service documentation (job cards, authorisations and invoices) is accurately completed, approved and processed.
  • Capture, verify and maintain service-related data, records and reports.
  • Coordinate invoicing and ensure payment or authorisation is received prior to the release of vehicles and/or equipment.
  • Monitor parts, stock and consumables and coordinate purchase requisitions to prevent service delays.
  • Prepare daily, weekly and monthly service reports, operational summaries and performance feedback.
  • Ensure compliance with company policies, procedures, confidentiality requirements and service controls.
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