Service and Sales Engineer

Service & Sales Engineer

📍 Location: Mauritius (with travel across the Indian Ocean Region)

About the Opportunity

An established international company is seeking a motivated and technically competent Service & Sales Engineer to join its growing team. This role combines technical service, customer support, and business development, making it ideal for someone who enjoys both hands-on engineering and customer interaction.

Key Responsibilities

• Carry out preventive maintenance, servicing, troubleshooting, and repairs on industrial equipment.
• Promote and sell maintenance contracts and one-off maintenance services to existing and prospective clients.
• Develop sales of spare parts for industrial equipment and machinery.
• Conduct equipment demonstrations at customer premises and during product presentations.
• Promote equipment, technical solutions, and consumable products in line with the company's commercial strategy.
• Prepare detailed technical reports following service interventions and customer visits.
• Produce regular reports on maintenance contract and spare parts sales activities.
• Process purchase orders for spare parts and coordinate with international suppliers.
• Utilize technical systems and online platforms to support service operations and project implementation.
• Participate in inventory and stock control activities.
• Ensure accurate administrative follow-up, including customer service records and outstanding accounts.
• Travel across Mauritius and the Indian Ocean region to provide technical support and customer service when required.

Profile

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering, or a related technical discipline.
• Previous experience in industrial equipment maintenance, field service, or technical support.
• Experience in technical sales or business development would be a strong advantage.
• Strong mechanical and electrical troubleshooting skills.
• Customer-oriented with excellent communication and relationship-building abilities.
• Well-organized, proactive, and capable of working independently.
• Good knowledge of Microsoft Office and technical software/ERP systems.
• Valid driving licence.
• Willingness to travel regularly within Mauritius and the Indian Ocean region.

What We Offer

• Competitive remuneration package.
• Comprehensive product and technical training.
• Regional exposure and opportunities for professional growth.
• A dynamic and collaborative work environment.
• Long-term career development within an international organization.