Senior CRM Developer (Zoho - Advantageous)

We are seeking an experienced CRM professional to lead the design, development, and optimisation of a modern CRM environment. This role combines hands-on technical expertise with strategic leadership, ensuring CRM solutions are scalable, secure, and aligned with business objectives while driving continuous improvement across customer, sales, and operational processes.

Requirements

Key Requirements

• Bachelor's Degree in Computer Science, Information Systems, Software Development, or a related discipline (or equivalent practical experience).
  
• 5+ years' experience working with CRM platforms.
  
• Minimum 3 years' hands-on CRM development experience.
  
• 2+ years' experience leading CRM projects, technical teams, or platform strategy.
  
• Strong experience developing and administering Zoho CRM.
  
• Proficiency in Deluge, JavaScript, and CRM customisation.
  
• Experience with REST APIs, webhooks, JSON, XML, SQL, and third-party integrations.
  
• Solid understanding of CRM architecture, sales pipelines, customer lifecycle management, and business process automation.
  
• Experience with database concepts, data mapping, and system integrations.
  
• Strong leadership, stakeholder management, and project delivery skills.
  
• Ability to document technical solutions and provide user training.
  
• Zoho certifications and Zoho Creator development experience are advantageous.
  
• Experience integrating CRM platforms with marketing automation and other business systems.
  

Key Responsibilities

CRM Development & Administration

• Lead the design, development, and ongoing enhancement of Zoho CRM and related applications.
  
• Configure and customise CRM modules, layouts, workflows, automation, and business rules.
  
• Develop custom functions, Deluge scripts, and API integrations.
  
• Support and maintain the wider Zoho ecosystem, including Zoho Creator, Zoho Desk, Zoho Forms, and Zoho Analytics.
  

Business Process Improvement

• Gather and analyse business requirements to design effective CRM solutions.
  
• Optimise sales, marketing, customer service, and operational workflows.
  
• Drive continuous improvements through automation and process optimisation.
  
• Deliver reporting dashboards and business insights to support strategic decision-making.
  

Systems Integration & Data Management

• Build and maintain integrations with internal and third-party platforms.
  
• Lead data migration, cleansing, deduplication, and data quality initiatives.
  
• Ensure CRM data integrity, security, and governance standards are maintained.
  
• Troubleshoot complex technical issues and provide advanced platform support.
  

Technical Leadership

• Provide technical direction for CRM architecture and platform enhancements.
  
• Mentor developers, administrators, and support teams.
  
• Establish development standards, testing procedures, documentation, and deployment practices.
  
• Partner with business leaders to define CRM strategy and roadmap.