Senior Cricket Specialist

Duties:
 
Effectively manage various events to exceed customer expectations, to meet deadlines, remain accurate, to retain relationships, reduce risk and achieve set margin & turnover targets.
Pro-actively assist in Product Development team in creating a high level and standardised output of work.
 
Client Relationships:
 
Ensure client expectations are met and the highest delivery of service is driven through the business.
Ensure that clients are offered the best available price and product.
Continually look at creative ideas and review products which are offered to clients.
Build new and nurture existing relationships with clients.
Establish and maintain good relationships with all staff.
Ensure effective communication with staff and clients at all times.
Ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously.
Ensure minimum standards are set and measured
Follow-up with clients and any leads
 
Technical Skills:
 
The ability to manage large sport groups and events
Tourplan knowledge and execution.
Zoho knowledge and execution
Knowledge of customers’ needs and products.
Knowledge of travel policies and procedures.
Quotation Sheet / Costings as required to package product
Documentation Management of all groups
Actively improve margins within business unit where possible
Proactively lead the operations team through positive intervention
 
Customer Care:
 
Handling of complaints professionally
Problem Solving
Continually exceed the customer expectation
 
Event Management:
 
Manage overall delivery of event / project
Identifying key activities and priorities which tie in with timelines and Events strategies and specifically the Events environment.
Implement and communicate operations plan and solutions in line with the business plans and budgets
Ensure existing client retention and satisfaction
Set and manage performance targets for the team
Promote high motivation of staff and lead by example
Ensure professional management standards are adhered too and staff members respect for skill and charisma
Maintain working knowledge of policies and relevant government regulations
Set, monitor and drive operations goals
Maintain overall budget and measure profitability
Work closely with GM to set and/or implement policies, procedures and systems and to follow through with implementation.
Report on operations performance on weekly / monthly basis in form of a report
Manage existing and secure further customer relationships for sustainable growth and success working closely with sales
Manage delivery and logistics for groups and events
 
Requirements:
 
Matric / Grade 12
Must understand Sports Operations
Must have 15 years Travel experience
Experience in coordinating all aspects of domestic and international Group travel, Incentives and Events
Experience in travelling with groups on outbound, domestic and inbound incentives or groups
Ticketing experience with complex routings – Amadeus knowledge
Strong MS Office skills
Strong product knowledge
Tourplan knowledge would be preferred
A mature approach when dealing with people
Confidentiality, tact and discretion when dealing with people
Excellent planning and decision-making skills
Good conflict resolution skills
Good verbal and written communication skills
Integrity and Honesty
Project Management skills
Good Problem-solving skills
Negotiation and liaison ability
Research, Organisational and presentation skills
Attention to detail
Ability to work long hours and weekends
Ability to achieve annual sales targets and annual business growth
Ability to manage client expectations