Key Responsibilities

Sales & Customer Service

• Assist walk-in customers and process sales transactions.
• Respond to customer enquiries via telephone, email, WhatsApp, and social media platforms.
• Prepare quotations and draft invoices.
• Process online orders received through various sales channels.
• Coordinate courier collections and deliveries.
• Assist customers with product information and order-related queries.
• Maintain accurate stock information across sales platforms.

Order Fulfilment & Inventory Control

• Pick, pack, and prepare orders for dispatch.
• Monitor stock levels and communicate low-stock requirements.
• Assist with stockroom organisation and inventory control.
• Ensure products are correctly stored and transferred into inventory.
• Identify and report quality concerns before dispatch.

Production & Operational Support

• Assist with product branding and related production activities.
• Provide general support to the production team when required.

Office Administration

• Schedule meetings and maintain calendars.
• Welcome visitors and assist with general reception duties.
• Support the planning and coordination of events, demonstrations, and training sessions.
• Run occasional business errands and collect supplies when required.
• Maintain a professional and organised office environment.

Minimum Requirements

• Previous experience in administration, sales support, customer service, or operations coordination.
• Strong computer literacy and the ability to learn new systems quickly.
• Excellent communication skills in English and Afrikaans.
• Strong organisational skills and attention to detail.
• Ability to work independently and take initiative.
• Valid driver's licence.

Personal Attributes

• Professional and customer-focused.
• Reliable and dependable.
• Highly organised and detail-oriented.
• Proactive with a strong sense of ownership.
• Able to multitask and manage changing priorities effectively.