Reservations, Administration & Management Assistant

Key Responsibilities Reservations & Guest Communication Manage reservations, enquiries, and confirmations Handle booking systems, rates, and availability Communicate with guests before, during, and after their stay Liaise with agents and tour operators Hosting of guests from time to time Administration & Office Management General lodge administration and filing Assist with invoicing, payments, and financial admin Prepare reports for management Maintain guest records and operational documentation Management Support Assist management with daily operations Coordinate staff schedules and logistics Support guest check-ins, check-outs, and special requests Ensure brand standards and guest expectations are upheld Requirements Previous reservations and hospitality administration experience Nightsbridge or similar booking platform experience essential Strong computer literacy (email, booking systems, Excel/Google Workspace) Excellent written and verbal communication skills Highly organised, detail-oriented, and professional Ability to work independently and handle pressure Luxury hospitality experience preferred