Receptionist

Job description

Higher Education Authority (HEA) is inviting applications from suitably qualified Zambians for the position of Receptionist.

Number of positions: 1
Location: Lusaka, Zambia
Employment type: Full-time

JOB PURPOSE
Provide front office management and secretarial support to enable effective communication, meeting coordination, and professional engagement with HEA’s internal and external stakeholders.

PRINCIPAL ACCOUNTABILITIES
• Coordinate reception services to support effective stakeholder engagement.
• Facilitate the Authority’s internal and external communication.
• Provide secretarial services that support management and administrative functions.
• Support logistical arrangements for meetings and official engagements.
• Support effective interaction with the Authority’s stakeholders.
• Provide administrative support to the Human Resource and Administration Section.

MINIMUM REQUIREMENTS
• Full Form V/Grade 12 Certificate or equivalent.
• Diploma in Secretarial Studies, Office Management, Business Administration or equivalent.
• Proficiency in Microsoft Office applications: Word, Excel, Outlook and PowerPoint.
• Membership of a relevant professional body is an added advantage.

Experience
At least three years of relevant experience in secretarial or front office services.

Required competencies
Written communication and digital literacy; English language fluency; Interpersonal skills; Discretion and discretionary judgment; Ethical conduct.

HOW TO APPLY
Applications are invited from suitably qualified Zambians. Submit your application online only at https://tinyurl.com/heavacancies3.

Prepare a comprehensive cover letter clearly stating the position applied for, an updated CV with at least three traceable references, copies of ZAQA-validated qualifications, certified copies of professional certificates and your National Registration Card.

Address the application to:
The Director-General
Higher Education Authority
2nd Floor, Engineering House
Plot No. 2374, Kelvin Siwale Road
P.O. Box 50795
Lusaka

The online application form requires ONE combined PDF containing the following documents, in this order:
1. Cover letter.
2. Curriculum Vitae (CV).
3. National Registration Card (NRC).
4. Grade 12 Certificate.
5. Academic qualifications.
6. Professional qualifications.
7. Professional membership and practising licence.
8. ZAQA Validation Certificate.

Name the combined PDF firstname_lastname_position_applied.pdf. Complete every section of the online form and upload the required PDF. Incomplete applications will not be considered.

Closing date: Friday, 18 September 2026 at 17:00 hours. Late applications will not be accepted. ONLY submissions through the application link will be accepted.

HEA is an equal opportunity employer and does not request payment for job openings. Any such requests should be considered fraudulent and reported. Only successful candidates will be contacted.

Full official vacancy details: https://online.hea.org.zm/careers