Receptionist

This is a guest-facing role for someone who thrives on first impressions and stays organised under pressure. The right candidate will be confident on the front desk, comfortable with reservation systems, and able to keep things running smoothly even when the lodge is at full capacity.

Core Criteria:

• Previous experience in reception, front office, or guest relations within hospitality or tourism
• OPERA PMS experience essential
• Excellent interpersonal and communication skills
• Strong administrative and organisational abilities
• Professional presentation and a positive, guest-focused attitude
• Able to stay calm and efficient during busy periods
• Flexible and adaptable to lodge operating hours

• Welcome guests warmly on arrival and see them off on departure
• Manage check-ins, check-outs, and reservation admin on OPERA
• Handle guest queries, requests, and correspondence promptly and professionally
• Coordinate guest activities, transfers, and lodge arrangements
• Keep guest records and reservation details accurate and up to date
• Process payments and assist with invoicing as needed
• Manage day-to-day front office administration
• Work closely with other departments to keep guest experiences running smoothly
• Maintain the lodge's hospitality and presentation standards throughout each shift

• Live-in position
• Salary: R12kpm