Job description

Key Responsibilities:

• Welcoming and checking in guests in a courteous and professional manner.
• Manage reservations, guest enquiries, and telephone calls.
• Process guest payments and issue receipts accurately.
• Maintain accurate guest records.
• Coordinate effectively with other departments to ensure excellent guest service.

Minimum Requirements:

• Certificate or Diploma in Front Office Operations, Hospitality Management, or a related field.
• Previous experience in a hotel reception/front office will be an added advantage.
• Excellent communication and customer service skills.
• Computer literacy and knowledge of hotel reservation systems is an added advantage.
• Well-groomed, honest, and able to work flexible shifts.