Duties

• Perform Second or third line support for all RAN Wireless NEs (Network Elements)
• Carry out daily/weekly/monthly network maintenance operations and upgrading tasks needed in limiting the impact on the production network
• Provide Remote support to all FMs (Field Maintenance) teams if required
• Routine network analysis, including Best/worst/sleeping cell analysis, resolution, and tracking; VSWR tracking
• Good understanding of Single-mode and multi-mode site solutions
• General understanding of traffic control algorithms and redundancy mechanisms of the RNC/BSC
• Good command of 5G/LTE/WCDMA/GSM heavy traffic preventive measures and emergency measures
• Good command of basic ATP (Acceptance Test Procedure) test items and methods and capability to conduct basic ATP tests
• Good command of principles and implementation of comprehensive energy-saving solutions for wireless sites
• General understanding of common antenna specifications and components (including those for indoor coverage)
• General understanding of power units, conversion relationships, and test methods
• Responsible to maintain all network & individual Wireless NEs KPI to agreed values
• Escalate the CSR (Customer Service Request) ticket to the support team if the issue is not solved within the agreed time, and follow-up until solved
• Configuration Management and implementation of the plan provided by planning
• Implement planned activities, like BSC/RNC/NodeB/EnodeB/gnodeB Migrations, Site Re-homing, and Integration of new nodes into the network
• Check the Network Utilization on a daily basis and then suggest and implement the Radio/TC expansion
• Implementation of New Software/CDs whenever available / Required
• Ensure Trouble ticket management, Fault diagnosis, Remote fault resolution, Management, and control
• Monitor the system’s critical/Major alarms on a daily basis and perform activities to minimize their occurrence
• Attend weekly wireless RAN meetings with the customer and be responsible for providing valid answers to all customer concerns

Requisites

• Bachelor’s Degree in Telecommunications Engineering, Electronic Engineering, Computer Science, Network Engineering, or a strictly related Information and Communications Technology (ICT) field
• Technical certifications in wireless network systems (e.g., 4G/5G Radio Access Network configurations from tier-1 telecom vendors) are highly preferred
• Years of Experience: Minimum of 3 to 5 years of proven hands-on experience in wireless network operations, optimization, or RAN engineering
• Experience acting as an escalation point (Tier 2 or Tier 3 support) within an active telecom operator or vendor network infrastructure environment is essential
• Skills and Competencies
• Extensive knowledge in troubleshooting Radio wireless related issues
• Fully understand the O&M environment & Requirements
• Complete knowledge of all wireless RAN related KPIs and troubleshooting
• Complete Understanding and hands-on experience with all wireless related Tools
• Complete understanding of Call flow and able to understand and analyze Traces/logs
• Performance management and stats collection from NetAct (KPI Browser, Reporting Suite)
• Customer Expectation Management
• Configuration Management and implementation of the provided plan

Notes

• Only shortlisted applicants will be contacted