About the role

• The Outlet Manager role at Hyatt is a leadership position responsible for overseeing daily operations of a restaurant or bar outlet, ensuring guest satisfaction, managing staff, controlling costs, and driving revenue growth.

Responsibilties

Operational Oversight:

• Manage daily outlet operations including staffing, inventory, and budgeting.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor outlet performance and implement improvements.

Guest Experience:

• Develop strategies to enhance guest satisfaction and loyalty.
• Handle guest inquiries, complaints, and special requests professionally.
• Maintain a welcoming atmosphere aligned with Hyatt’s brand standards.

Team Leadership:

• Train, mentor, and motivate staff to deliver exceptional service.
• Conduct regular meetings to communicate goals and provide feedback.
• Foster a positive work environment that encourages teamwork.

Financial Management:

• Achieve and exceed revenue targets while controlling costs.
• Maintain accurate financial records and employee schedules.
• Collaborate with sales and marketing teams on promotions.

Strategic Development:

• Stay updated on industry trends and competitor activities.
• Innovate to improve outlet performance and guest satisfaction.
• Uphold Hyatt’s brand culture and corporate standards.

Qualifications

• Education: Degree or Diploma  in Hospitality / Restaurant Management.
• Experience: 2 - 3 years in a similar role, preferably in luxury hotels or large restaurants.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven track record in revenue growth and cost control.
• In-depth knowledge of food & beverage operations, menu planning, and inventory management.