Operations Team Lead

Job Description

• The Operations Team Lead is responsible for overseeing the day-to-day operations of CarPartsNigeria Automobile to ensure efficiency, productivity, and excellent customer service.
• The role involves coordinating sales operations, inventory management, logistics, customer support, team supervision, and business process improvement while ensuring company policies and operational standards are maintained.

Key Responsibilities

• Client Management & Support.
• Fleet Maintenance Planning & Coordination.
• Vehicle Inspections.
• Prepare weekly and monthly fleet performance reports.
• Internal Coordination:- Work closely with Mechanics/workshops, Sales parts department, field teams, Procurement and operations units, ensuring seamless delivery of services to each client.
• Client Relationship Management.
• Client satisfaction & feedback.

Qualifications & Requirements

• HND / BSc in Logistics, Transport Management,  Engineering, Business Admin, or related field.
• 1–3 years of experience in fleet management or logistics operations.
• Proficiency in MS Excel, Google Sheets, and fleet management softwareis an advantage.
• Organizational and planning skills
• Strong negotiation, communication, and supervisory skills.
• High level of integrity, discipline, and attention to detail.
• Experience in the automobile or spare parts industry is an added advantage.

Required Skills & Qualities:

• Strong customer service & communication skills
• Good understanding of vehicle mechanics/maintenance
• Ability to multitask and manage multiple client accounts
• Problem-solving and quick decision-making
• Proficiency in MS Excel, Google Sheets, and reporting tools
• Organizational and time-management skills
• Integrity, professionalism, and calmness under pressure.