Duties

• Oversee the daily operations of a network operations center (NOC), ensuring that all systems are running smoothly and efficiently
• Develop key dashboards for transparency of reporting uptime and other metrics as identified
• Implement processes for monitoring/alerting, systems maintenance and change control, and for automation opportunities
• Keep abreast of new technologies and trends in the networking industry
• Ensure that up-to-date technical documentation exists for all services provided to our teams and take ownership for reporting
• Responsible for overseeing all administrative tasks, such as employee reviews, time sheets, expenses, etc.
• Monitor network activity and performance, using tools such as OWS, AffectLI IOE, packet sniffers, traffic analyzers, CMS, etc.
• Human development by ensuring training and mentoring of junior staff members on proper NOC procedures and protocols
• Escalate critical issues to senior management as necessary
• Respond to alerts in a timely manner, troubleshooting and resolving issues as they arise

Requisites

• Bachelor’s Degree in Telecommunications Engineering, Electronic Engineering, Computer Science, Information Technology, or a strictly related field
• ITIL certifications (v3 or v4) covering Service Operations, Change Management, or Incident Management are highly preferred
• Minimum of 5 to 8 years of proven experience within a Network Operations Center (NOC) environment
• At least 2 to 3 years of experience in a formal leadership or supervisory role, managing technical teams and driving SLA compliance
• Skills and Competencies
• Excellent leadership qualities
• Excellent oral communication skills, writing and presentation skills
• Very good and important decision-making ability that affects the company's operations when handling challenges or technical decisions
• Very good organization management with the ability to plan and execute tasks in a logical order; resource and time management must be very effective and able to delegate
• Be familiar with basic concepts of risk management, progress management, scope management, and stakeholders
• Must have experience in managing a NOC team, as well as strong technical knowledge of networking and system administration
• Experience with network monitoring tools (SolarWinds, Nagios, Cacti, etc.)
• In-depth knowledge of network protocols (TCP/IP, BGP, OSPF, etc.) and routing
• Experience with network security tools and protocols

Notes

• Only shortlisted applicants will be contacted