About Alpha Lodge

Alpha Lodge is a growing hospitality company committed to providing quality accommodation, excellent dining services, and outstanding customer care.

Work Locations

Lusaka: Sylvester Plot 1211

Ndola: Broadway Plot 326, Ndola CBD

Chingola: Plot 242, Kabundi Road

Chipata: Plot 816, Great East Road, Chipata CBD

Job Summary

The Lodge Manager is responsible for overseeing the day-to-day operations of the lodge, ensuring exceptional guest experiences, efficient operations, staff supervision, and achievement of business objectives. The role involves managing accommodation, food and beverage services, housekeeping, maintenance, budgeting, and compliance with company policies.

Key Responsibilities

Operations Management

• Oversee the daily operations of the lodge and ensure smooth service delivery.
• Supervise all departments, including front office, housekeeping, food and beverage, security, and maintenance.
• Monitor operational performance and implement continuous improvement initiatives.

Guest Relations

• Ensure guests receive exceptional customer service throughout their stay.
• Handle guest complaints and resolve issues promptly and professionally.
• Promote high standards of hospitality and customer satisfaction.

Staff Management

• Recruit, supervise, train, and evaluate lodge employees.
• Prepare staff schedules and allocate duties.
• Foster teamwork and maintain a positive working environment.

Financial & Administrative Management

• Monitor budgets, revenue, and operational expenses.
• Prepare operational and financial reports.
• Ensure compliance with company policies, health and safety standards, and regulatory requirements.

Minimum Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.

Experience

• Relevant experience in a supervisory or management role within the hospitality industry.

Core Competencies

• Leadership and people management.
• Customer service excellence.
• Financial and operational management.
• Communication and interpersonal skills.
• Problem-solving and decision-making.

Female candidates and applicants with hospitality experience are encouraged to apply.

Responsibilities

Skills

Qualifications

How to Apply

Job application procedure
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Application Requirements

Application Letter, CV, Certified NRC, Certified Grade 12 Certificate, Relevant Certificates, One Traceable Reference.

WhatsApp (Enquiries): 076 •••••• 99

Only shortlisted candidates will be contacted for interviews.