Key Responsibilities
Sales & Commercial Performance
- Achieve sales budgets, turnover, margin, and profitability targets
- Develop and implement growth strategies aligned to business objectives
- Act as the primary communication link between customers and the business
- Prepare weekly and monthly sales, margin, and performance reports
- Identify risks to budget achievement and recommend corrective actions
Key Account Management
- Build and maintain strong long-term customer relationships
- Understand customer needs and operational challenges
- Provide tailored solutions to support mutual growth
- Resolve queries and manage complaints to ensure service excellence
Operations & Supply Chain
- Ensure accurate and timely delivery of products
- Manage returns, claims, and stock availability
- Monitor stock levels across depots and distribution centres
- Support forecasting and replenishment planning
- Drive process improvements for operational efficiency
Reporting & Market Intelligence
- Compile regular forecasts and key account reports
- Analyse market trends and competitor activity
- Identify opportunities for SKU expansion and portfolio growth
- Negotiate pricing, promotions, and listings in line with strategy
Team Leadership
- Manage and support sales representatives
- Monitor performance and provide regular feedback
- Promote a collaborative and high-performance culture
Key Performance Areas
- Key account sales growth and profitability
- Customer retention and satisfaction
- Forecast accuracy and stock management
- Successful negotiation outcomes
- Growth of existing and new business within accounts
Requirements
- 3–5 years’ FMCG Key Account Management experience
- Willingness to travel locally
- Seafood or foodservice industry experience advantageous
- Strong understanding of foodservice channels advantageous
Qualifications
