IT Support Officer

Role Purpose:
To provide technical support and assistance to employees by maintaining computer systems, hardware, software, and network infrastructure to ensure efficient and uninterrupted business operations.

Key Responsibilities:

• Provide first-line technical support to users for hardware, software, network, and system-related issues.

• Install, configure, and maintain computers, printers, scanners, and other IT equipment.

• Troubleshoot and resolve technical problems in a timely and professional manner.

• Maintain and monitor IT systems, networks, and security protocols.

• Assist with user account management, password resets, and access permissions.

• Perform routine system updates, backups, and maintenance tasks.

• Support the setup of meeting rooms, video conferencing systems, and office IT equipment.

• Document support requests, resolutions, and IT procedures.

• Coordinate with external vendors and service providers when necessary.

• Ensure compliance with company IT policies, security standards, and data protection procedures.

• Provide basic training and guidance to users on IT systems and applications.

Qualifications & Skills:

• Diploma or Degree in Information Technology, Computer Science, or related field.

• Proven experience in IT support or helpdesk operations.

• Knowledge of Windows operating systems, Microsoft Office Suite, networking, and troubleshooting techniques.

• Familiarity with printers, routers, switches, and basic server administration.

• Strong problem-solving and communication skills.

• Ability to work independently and manage multiple tasks effectively.

• Good customer service orientation and teamwork skills.

Preferred Attributes:

• Professional and proactive attitude.

• Strong attention to detail and confidentiality.

• Ability to work under pressure and meet deadlines.

• Willingness to learn and adapt to new technologies.