Internal Sales Assistant (CPT)

Duties & Responsibilities:

• Internal Sales:
  • Develop sales with existing customer accounts by communicating product offering, promotions and superior customer service
  • Offer total basket of company products
  • Gain new business with existing customers by exploiting product sales and new business opportunities by identifying new clients
  • Conduct outgoing calls and receive incoming calls
  • Build internal relationships with existing distributors
  • Support the Management team with other tasks/ duties as required
  • Arrange appointments on behalf of the External Sales Team when needed
  • Supply samples, literature and quotations to all potential and existing customers within your remit

• Process Customer Orders:
  • Accurate reception, logging and processing on Demand of all incoming orders
  • All order confirmations to be completed on a daily basis
  • Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements
  • Amend customer orders where necessary
  • Take a pro-active approach to understanding product applications and alternatives
  • Raise all necessary documentation, including other acknowledgments
  • Stock awareness

• Effective Customer Service:
  • Provide customer liaison, advise on dispatch dates/ standard lead times
  • Provide Account liaison, with regard with regard to customer account and/or sales status
  • Liaise with other departments, Sales, Procurement, Logistics and Production to maximise the customer experience
  • Arrange and progress returns in liaison with warehouse and accounts personnel
  • Create replacement orders where appropriate
  • Invoice queries – handle customer enquiries on charges
  • Pro-forma invoices – raise and check daily monies received, take credit card payments
  • Advise customer within the areas of responsibility
  • Listen to customer requirements effectively and efficiently and where necessary implement actions accordingly
  • Provide office support for the external team
  • Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements
  • Take a pro-active approach to understanding product applications and alternatives
  • Stock awareness – select stock in adherence to First In First Out principles whenever possible
  • Raise all necessary documentation, including other acknowledgements
  • Amend customer orders where necessary

• Reliable Customer Feedback:
  • Notify customers of any known issues or information that may conflict with their requirements or cause delays
  • Proactively contact customers, keeping them fully updated at all times

• Resolve Complaints:
  • Ensure all complaints are recorded
  • Provide the necessary details in order to carry out the relevant corrective and preventative actions, credit notes and sundry invoices where applicable

• Effective Communication:
  • Ensure all customer information is filled in a timely and precise manner

• Administrative Support:
  • Provide administration support where necessary, to the external sales teams including samples and paperwork and taking phone calls
  • Price list management as per requirements and instruction by Sales Manager

• Teamwork:
  • Cover efficiently and effectively for absent colleagues in line with company procedures
  • Support and cooperate fully with all members of all the teams and departments
  • Ensure the proactive/ positive departmental image is either kept or improved and not harmed