Key Responsibilities

• Manage and develop existing customer accounts.
• Build and maintain strong, long-term customer relationships.
• Handle customer enquiries via email, telephone, and WhatsApp.
• Prepare, submit, and proactively follow up on quotations.
• Process orders and ensure efficient customer service throughout the sales process.
• Develop and grow turnover within assigned customer accounts.
• Identify upselling and cross-selling opportunities across the company's product range.
• Proactively engage customers regarding upcoming requirements, projects, and stock planning.
• Support the retention, recovery, and growth of customer accounts.
• Maintain accurate customer records using Pastel and Microsoft Excel.
• Work closely with procurement, operations, and external sales teams.
• Ensure customers receive accurate, timely communication and exceptional service.
• Achieve agreed sales, gross profit (GP), and account growth targets through proactive account management and customer engagement.

Requirements

• Previous experience in Internal Sales, Customer Service, or Account Management.
• Proficient in Microsoft Excel, Outlook, and general business systems.
• Experience using Pastel ERP will be advantageous.
• Excellent communication, relationship-building, and problem-solving skills.
• Highly organised, detail-oriented, and professional.
• Able to manage multiple priorities in a fast-paced environment.
• Eager to learn, develop, and grow within the business.
• A team player with a strong sense of accountability, ownership, and initiative.
• Commercially minded with a customer-focused approach.

Advantageous Experience

Experience in one or more of the following industries will be beneficial:

• Agricultural products and equipment
• Irrigation
• Industrial supplies
• Hose, fittings, and fluid transfer solutions
• Hydraulics and pneumatics
• Food and beverage manufacturing
• Manufacturing and engineering

Knowledge of PVC hose, rubber hose, couplings, clamps, valves, and related fluid transfer products will be a distinct advantage. However, comprehensive product training will be provided to the successful candidate.