Human Capital Officer (1)

Human Capital Officer Jobs in Lusaka – Join INFRATEL INFRATEL is seeking a dedicated Human Capital Officer to support the daily operations of its Human Capital function in Lusaka, Zambia. This full-time role plays a crucial part in enhancing the organization’s workforce value by managing talent acquisition, employee relations, performance management, training and development, and ensuring compliance with labour laws.

The successful candidate will serve as an essential link between management and employees, fostering a positive, productive, and inclusive workplace culture.

Key Responsibilities for Human Capital Officer Jobs in Lusaka Talent Acquisition & Onboarding:

• Assist with recruitment activities including drafting job descriptions, posting vacancies, screening resumes, conducting initial HR interviews, and coordinating background checks.
• Manage onboarding processes to ensure new hires receive appropriate training and a smooth introduction to company culture.

Employee Relations & Engagement:

• Act as a primary contact for employee inquiries about policies, procedures, and benefits.
• Promote a positive work environment through engagement initiatives, feedback surveys, and team-building activities.
• Support conflict resolution and handle grievances confidentially and fairly.

Performance Management:

• Support implementation and monitoring of annual performance appraisals.
• Guide employees and managers in setting objectives and KPIs.
• Maintain accurate records of reviews and development plans.

Training & Development:

• Identify training needs through consultations and performance data.
• Coordinate internal and external training sessions, workshops, and professional development programs.
• Track training budgets and evaluate program effectiveness.

HR Administration & Compliance:

• Maintain confidential employee records in both digital and physical formats.
• Ensure compliance with local labour laws, health and safety regulations, and internal policies.
• Assist in preparing HR metrics and payroll data.

Disciplinary Matters:

• Provide guidance on disciplinary procedures and labour law compliance to prevent industrial unrest.
• Maintain disciplinary records and reports.

Employee Separations:

• Conduct exit interviews, provide feedback to management, and coordinate handover of company property.

Staff Wellness:

• Promote employee health through fitness programs and manage medical scheme coordination to facilitate access to medical services.
• Qualifications and Experience Required Full Grade 12 Certificate.
• Bachelor’s Degree in Human Resource Management, Business Administration, Public Administration, or a related field.
• Membership in the Zambia Institute of Human Resource Management.
• Minimum of 3 years’ relevant work experience, including at least 3 years in a similar role.
• Key Competencies and Skills Strong understanding of local labour laws, statutory regulations, and HR best practices.
• Analytical and innovative problem-solving abilities.
• Excellent relationship-building and interpersonal communication skills, including active listening.
• Proficiency in HR analytics and data-driven decision making.
• Conflict resolution skills with diplomacy and empathy.
• Exceptional organizational and time-management skills to handle multiple priorities effectively.
• Technical proficiency with HRIS platforms, Sage300 People, Applicant Tracking Systems, and standard office software such as Microsoft Office and Google Workspace.

About the Opportunity This position offers an opportunity to contribute significantly to INFRATEL’s human capital strategy by supporting workforce development and ensuring compliance with labour regulations. The role is based in Lusaka and is a full-time commitment.

How to Apply Interested candidates are invited to submit their applications via the following link: https://infratel.enchito.co.zm/show-job/95