Job Summary

• The Housekeeper is responsible for ensuring that guest rooms, public areas, and designated back-of-house spaces are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation.
• The role plays a vital part in delivering exceptional guest experiences by creating a clean, safe, and welcoming environment that reflects the superior luxury standards of the hotel.
• The ideal candidate must be detail-oriented, reliable, courteous, and committed to maintaining impeccable housekeeping standards.

Role Responsibilities
Guest Room Cleaning and Preparation:

• Clean and service assigned guest rooms, suites, bathrooms, and balconies in accordance with hotel standards.
• Make beds, replace linens, arrange pillows, and ensure rooms are properly presented before guest occupancy.
• Replenish guest amenities, toiletries, bottled water, beverages, and room supplies.
• Ensure all furniture, fixtures, appliances, and fittings are clean and in good working condition.
• Report maintenance defects, damaged items, or unusual observations promptly.

 Public Area Maintenance:

• Clean and maintain assigned public areas including lobbies, corridors, elevators, staircases, lounges, restrooms, meeting rooms, and recreational facilities.
• Ensure all public spaces remain clean, organized, and welcoming throughout the day.
• Remove waste promptly and maintain cleanliness around the hotel premises.

Linen and Laundry Management:

• Collect and replace used linen and towels according to hotel procedures.
• Ensure proper handling and transportation of clean and soiled linen.
• Maintain linen closets in an organized and well-stocked condition.
• Report shortages or damaged linen to the Housekeeping Supervisor.

 Guest Service:

• Respond promptly and courteously to guest requests.
• Assist guests with additional amenities and housekeeping-related requests.
• Maintain guest privacy, confidentiality, and security at all times.
• Escalate guest complaints or unresolved issues to the appropriate supervisor.

 Health, Safety, and Hygiene:

• Follow hotel cleaning procedures and hygiene standards at all times.
• Use cleaning chemicals, equipment, and protective gear safely and correctly.
• Ensure compliance with health, safety, and environmental regulations.
• Immediately report accidents, hazards, or unsafe conditions.

 Equipment and Supply Management:

• Properly use and maintain housekeeping equipment and cleaning tools.
• Monitor cleaning supplies and report replenishment requirements.
• Ensure equipment is cleaned and stored properly after use.
• Prevent wastage and misuse of housekeeping materials.

 Documentation and Communication:

• Maintain accurate records of cleaned rooms and completed assignments.
• Report lost and found items according to hotel procedures.
• Communicate maintenance issues and guest requests effectively to supervisors.
• Attend departmental meetings and training sessions as required.

Teamwork and Professionalism:

• Work collaboratively with colleagues to ensure efficient housekeeping operations.
• Support other team members during high occupancy periods.
• Maintain excellent grooming and professional appearance in line with hotel standards.
• Perform other duties assigned by management to support hotel operations.

Key Performance Indicators KPIs

• Guest room cleanliness inspection scores
• Guest satisfaction ratings relating to housekeeping
• Number of rooms serviced per shift
• Timeliness of room readiness for guest check-in
• Compliance with housekeeping SOPs
• Proper handling of linen and guest amenities
• Accuracy in reporting maintenance issues and lost-and-found items
• Adherence to health, safety, and hygiene standards

Experience / Qualifications

• Minimum of SSCE or equivalent qualification.
• Certificate or Diploma in Hospitality or Housekeeping is an added advantage.
• Minimum of 1–3 years experience in housekeeping within a hotel or hospitality environment.
• Experience in a luxury hotel or premium hospitality establishment is highly desirable.
• Knowledge of hotel housekeeping standards, cleaning procedures, and health and safety regulations.
• Training in housekeeping operations, customer service, or workplace safety is an added advantage.

Competencies / Skills:

• Excellent cleaning and housekeeping skills
• Strong attention to detail
• Knowledge of cleaning chemicals and equipment
• Good time management and organizational abilities
• Effective communication and interpersonal skills
• Ability to work independently and within a team
• Basic understanding of hotel housekeeping procedures
• Behavioural Qualities / Other Competences
• Professional and well-groomed appearance
• Honest, trustworthy, and dependable
• Strong work ethic and commitment to quality
• Positive attitude and willingness to learn
• Courteous and guest-focused
• Physically fit and capable of performing housekeeping duties
• Ability to work under pressure while maintaining high standards.