General Manager

Key Responsibilities

Daily Operations & Guest Experience

• Direct front office, housekeeping, maintenance, and food & beverage teams.
• Conduct daily walk-throughs of public spaces, guest rooms, and back-of-house areas.
• Maintain 3-star brand standards for cleanliness, service speed, and presentation.
• Respond to online reviews on platforms like TripAdvisor and Booking.com.
• Resolve complex guest complaints and issue compensation within approved budgets.

Financial Management & Revenue Optimization

• Formulate annual operating budgets, capital expenditure plans, and monthly forecasts.
• Approve all purchase orders and monitor labor expenditures to match occupancy.
• Analyze monthly profit and loss statements to justify budget variances.
• Collaborate with Revenue Management to set competitive daily room rates.
• Negotiate local contracts for laundry, waste management, and food suppliers.

Human Resources & Team Leadership

• Recruit, interview, and onboard all department heads and supervisors.
• Standardize service training across departments to reduce onboarding time.
• Conduct annual appraisals and implement corrective action plans when necessary.
• Verify department schedules to minimize overtime while maintaining service levels.
• Foster a positive work environment to reduce high hospitality turnover rates.

Facility Maintenance & Asset Protection

• Implement schedules for guest rooms, HVAC systems.
• Supervise renovations, equipment replacements, and contractor work on-site.
• Audit emergency protocols, fire alarms, and security camera systems regularly.

Compliance & Administration

• ·       Ensure strict adherence to labour laws, EPA regulations, etc.
• Deliver weekly operational summaries and monthly financial updates to ownership.

Location: Central Region