Job Summary 

• The Gateway Supervisor is responsible for overseeing the daily operations of the logistics gateway, ensuring the efficient receipt, sorting, dispatch, and movement of shipments. 
• The role involves supervising operational staff, maintaining service standards, ensuring compliance with company policies, and driving operational efficiency to achieve organizational goals.  

Key Responsibilities 

Operations Management:

• Supervise daily gateway operations, including inbound and outbound shipment processing. 
• Ensure accurate sorting, scanning, loading, and dispatch of shipments within agreed timelines. 
• Monitor shipment movement and promptly escalate operational issues or delays. 
• Ensure all operational processes comply with company standards and service level agreements SLAs. 
• Coordinate with hubs, branches, fleet teams, and other stakeholders to facilitate seamless shipment movement. 

Team Leadership: 

• Supervise and coordinate the activities of gateway staff. 
• Assign duties and monitor staff productivity and performance. 
• Conduct regular team briefings and ensure adherence to operational procedures. 
• Identify training needs and support staff development initiatives. 
• Promote a positive, disciplined, and safety-conscious work environment. 

Inventory & Asset Management: 

• Monitor and account for all shipments, equipment, and operational assets within the gateway. 
• Ensure accurate documentation and reporting of shipment discrepancies, damages, or losses. 
• Maintain proper records of operational activities and stock levels where applicable. 

Compliance & Safety: 

• Ensure compliance with company policies, safety regulations, and security procedures. 
• Conduct routine inspections to maintain a safe working environment. 
• Report incidents, accidents, and security breaches promptly. 
• Ensure adherence to quality control and risk management processes. 

Reporting & Performance Monitoring: 

• Prepare and submit daily, weekly, and monthly operational reports. 
• Monitor operational KPIs such as dispatch accuracy, turnaround time, shipment integrity, and productivity. 
• Analyze operational data and recommend process improvements. 
• Support management in implementing operational excellence initiatives. 

Key Performance Indicators KPIs 

• On-time shipment dispatch rate. 
• Shipment sorting and scanning accuracy. 
• Gateway turnaround time. 
• Shipment loss and damage rate. 
• Staff productivity and attendance. 
• Compliance with operational and safety standards. 
• Customer service and internal stakeholder satisfaction. 

Qualifications & Experience 

• Bachelor's Degree or HND in Logistics, Supply Chain Management, Business Administration, or a related field. 
• Minimum of 3–5 years' experience in logistics, transportation, courier, or supply chain operations. 
• At least 1–2 years in a supervisory role. 
• Experience with logistics management systems and shipment tracking platforms is an advantage. 

Required Competencies: 

• Strong leadership and people management skills. 
• Excellent organizational and problem-solving abilities. 
• Good communication and interpersonal skills. 
• Proficiency in Microsoft Office Suite, especially Excel. 
• Ability to work under pressure and meet tight deadlines. 
• Strong analytical and reporting skills. 
• Knowledge of logistics, transportation, and warehouse operations. 

Working Conditions:

• May require shift work, including weekends and public holidays. 
• Frequent interaction with operational staff, drivers, and regional teams. 
• Fast-paced logistics and transportation environment. 
• This role is critical to ensuring the smooth, efficient, and secure movement of shipments through the company's logistics network while maintaining high service delivery standards.