Job Summary

• We urgently require the services of an experienced Front Office/Receptionist who has a minimum of 3 years’ experience in front office of a reputable and a standard Hotel or Service Apartment.

Responsibilities

• Check-in and check-out guests to the company standards.
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with the Manager on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Ensuring billing is correctly carried out to the Company’s standards
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• Answering questions about facilities and about local transport, places of interest and entertainment
• Using sales skills to promote additional hotel services and facilities
• Dealing with special requests, such as room service, taxi bookings or wake-up calls
• Passing on messages to guests and taking mail for posting
• Passing on any guests' problems to the appropriate member of staff
• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• Compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Any other assignment.

Requirements

• The ideal person must possess OND, HND or Bsc in any relevant field.
• A certificate in the Hospitality Industry and knowledge of operational hospitality software for the front office will be an advantage
• Live around Ogba, Ojodu Berger, Agege, Ikeja Axis.