Front of House Supervisor / Guest Experience Coordinator

Key Responsibilities

Guest Experience

•                          Deliver exceptional customer service from arrival through to departure

•                          Welcome guests warmly and ensure every visitor feels valued

•                          Build relationships with returning guests and recognise repeat customers

•                          Handle guest feedback professionally and resolve any concerns promptly

•                          Maintain the highest standards of hospitality at all times

Restaurant Operations

•                          Coordinate smooth day-to-day front of house operations

•                          Ensure tables are correctly set and presented before every service

•                          Maintain impeccable cleanliness throughout the restaurant, bar, terrace, and reception areas

•                          Work closely with the kitchen team to ensure efficient communication and service

•                          Monitor service standards and ensure food and beverages are delivered correctly and promptly

Reservations & Administration

•                          Manage restaurant reservations across all booking platforms

•                          Coordinate table allocations to maximise guest satisfaction and restaurant efficiency

•                          Keep accurate reservation records and guest requests

•                          Assist with daily reports and administrative duties where required

Events & Celebrations

•                          Coordinate birthday parties, anniversaries, weddings, corporate functions and private events

•                          Liaise with guests before their event to understand their requirements

•                          Organise event schedules and ensure all departments are fully briefed

•                          Oversee event setup and ensure every detail is executed to a high standard

•                          Assist with entertainment schedules where required

Table Styling & Decorations

•                          Create beautiful and creative table decorations for birthdays, proposals, anniversaries, weddings and special occasions

•                          Decorate tables using flowers, candles, balloons and themed décor

•                          Ensure all event setups reflect KOA's premium hospitality standards

•                          Take pride in creating Instagram-worthy guest experiences

Teamwork

•                          Lead by example with a positive attitude and professional appearance

•                          Support and train junior front of house team members

•                          Maintain excellent communication with management and kitchen staff

•                          Assist colleagues during busy periods to ensure seamless service

What We're Looking For

The ideal candidate will have:

•                          Minimum 2 years' experience in a quality restaurant, hotel or hospitality venue

•                          Excellent English (French is an advantage)

•                          Outstanding communication and interpersonal skills

•                          A genuine passion for customer service

•                          Experience coordinating events and special occasions

•                          Creativity and attention to detail, particularly with table decorations and event presentation

•                          Excellent organisational and time management skills

•                          Ability to remain calm and professional under pressure

•                          Smart, professional appearance

•                          Flexible availability, including evenings, weekends and public holidays

Desirable Skills

•                          Experience working in hotels or premium restaurants

•                          Wedding or event planning experience

•                          Basic knowledge of food and beverages

•                          Cash handling and POS system experience

What We Expect

At KOA, we believe every guest should leave saying, "That was amazing."

We are looking for someone who:

•                          Loves making people smile

•                          Notices the small details others miss

•                          Takes ownership of their work

•                          Is proactive rather than reactive

•                          Thrives in a fast-paced hospitality environment

•                          Treats every guest as a VIP

If you're passionate about creating unforgettable experiences and delivering service that exceeds expectations, we'd love to hear from you.

Location: Riambel, Mauritius

Salary: Very Competitive