FIT Reservations Agent

Minimum Requirements

• Matric Certificate (Grade 12)
• Hotel School Diploma or Hospitality qualification (advantageous)
• Minimum 2 year's recent hotel FIT reservations experience within a 4-star or 5-star leisure hotel
• Strong hands-on working knowledge of OPERA PMS Version 5 essential
• Understanding of BAR (Best Available Rate) and basic yield management principles
• Strong computer literacy, including Microsoft Word, Outlook, and Excel
• Excellent telephone etiquette and written communication skills
• Strong planning, organisational, and time management skills
• High level of accuracy and attention to detail
• Ability to work accurately under pressure
• Positive attitude with excellent teamwork skills
• Professional grooming and presentation
• CV must be fully updated prior to submission

• Managing all accommodation enquiries received via telephone, email, online booking platforms, travel agents, and referral partners
• Processing, confirming, modifying, and cancelling reservations accurately using OPERA PMS
• Preparing reservation confirmations, quotations, pro-forma invoices, and guest correspondence
• Following up on deposits and ensuring advance payments are received and allocated correctly
• Maintaining accurate reservation records, guest history, company profiles, and VIP information
• Collecting and processing travel agent vouchers while ensuring information corresponds with OPERA PMS
• Preparing next-day arrivals and seven-day advance arrival reports for the Front Office team
• Monitoring cancellations and no-shows while ensuring applicable cancellation and non-arrival fees are processed correctly
• Maximising occupancy and average room rates through the effective application of BAR and yield management principles
• Following all reservations procedures, standards, and departmental policies accurately
• Working closely with Front Office, Sales, Revenue, and other hotel departments to ensure seamless guest experiences
• Supporting The President Hotel's journey toward luxury through exceptional service, accuracy, and operational excellence

• Be part of Cape Town's Most Loved Hotel
• Work in a high-volume, professional hotel environment
• Play a key role in our journey toward luxury
• Join a Reservations team committed to exceptional guest service and revenue optimisation
• Engage with a diverse international hotel guest base
• Competitive salary, company contribution to medical and pension and great team culture