Field Support Engineer

Responsibilties

• Resolve technical issues with the team on the field.
• Prepare system activity and performance reports. Supervise maintenance of telecommunications equipment.
• Use computer software to prepare or evaluate network diagrams and site configurations for existing facilities or new systems.
• Monitor and analyze system performance, such as network traffic, security, and capacity.
• Handle escalated incidents and properly document incident resolution activities with root causes.
• Installation, testing, and commission of equipment to engineering specifications/drawings in compliance with customer requirements and quality standards.
• Proficient in the use of Pathloss, Compass, GPS, Range Finder and Microsoft Office
• Working at heights on a range of telecommunications structures including poles, towers, and masts to install antennas, feeders, and ancillary equipment
• Erection and fixing of steel structures to facilitate the installation of telecommunications equipment
• Termination of telecommunications cables of various types and sizes. Testing of cables for compliance with specifications.

Qualifications

• First Degree or its equivalent in Electrical, Electronics, Computer engineering, Physics Electronics, Telecommunications, or any related discipline
• 3 - 5 years experience in the ICT/Telecommunication Sector/Industry
• 2 years as a Team Leader will be an added advantage
• Training or Certifications in Wireless Radio Communication such as Aviat, Dragon, Cambium, Ubiquity, and Mikrotik Radios.
• Strong Oral and Written Communication Skills
• Strong knowledge of the ISP industry and operations.