External Sales Engineer - Aftermarket

Purpose of the Role:
Develop and manage customer relationships to support service sales growth, service delivery and operational efficiency for the Client’s products. Providing technical support on-site. Collaborate with internal divisions and customers to ensure timely deliveries and effective communication. Continuously seek opportunities to expand the customer base and improve service quality. Develop and provide positive solutions to complex customer challenges and needs.
 
Duties / Responsibilities:

• Call on the Client’s customers while making every effort to expand the customer base and markets.
• Stay up to date on market trends, competition, new projects and tenders.
• Call on contractors, end users and municipalities.
• Follow up weekly on leads.
• Perform onsite fault finding and problem solving on pumps and systems.
• Compile SAP quotations for pumps and spares and process orders on SAP.
• Follow through on orders from loading on the system to the payment stage.
• Liaise with the factory and production division when orders are in the system.
• Liaise with customers regarding order status and delivery dates.
• Load and update projects on the system weekly, including customer contacts and company files.
• Maintain protocol in handling claims and assist fellow branch staff.
• Meet deadlines and ensure customer satisfaction.
• Increase market share and seek new opportunities for growth.
• Comply with and enforce all the Client’s policies and procedures
• In addition to these functions, the incumbent is required to carry out such other duties as may be reasonably required.

• Matric
• National Diploma (N6/T3) or Degree in Mechanical Engineering

• Minimum National Diploma in Mechanical or Process Engineering (N6/T3).
• 3 to 5 years’ experience in a professional sales role within a service environment (mandatory).
• Strong component identification skills.
• Computer literacy including proficiency in MS Office 365, SAP and Webshop.
• Foundational knowledge of sales and marketing principles.
• Demonstrated commitment to delivering excellent customer service.