Estimator Motor Industry

The main purpose of the role is to access damage and create complaint Audatex estimates to ensure fast, profitable, and timeous repairs, acting as the critical link between customer, insurer and workshop
Requirements:

• Grade 12 (essential); a relevant automotive, motor mechanic, or panel beating qualification/trade certificate is advantageous
• Minimum 2–3 years' experience as an Estimator in a panel beating / auto body repair environment.
• Proficiency in Audatex estimating system (essential).
• Sound knowledge of vehicle construction, panel beating, and spray painting repair processes.
• Working knowledge of insurer SLAs and claims processes
• Valid driver's licence (essential).
• Computer literacy (MS Office and estimating software).
• Ability to work well under pressure in a fast-paced, target-driven workshop
• Ability to read and interpret vehicle damage accurately.
• Excellent negotiation and communication skills, particularly with insurers and customers.

• Conduct thorough visual and hands-on assessments of damaged vehicles to identify all repair and replacement requirements.
• Compile detailed, accurate repair estimates using Audatex, including labour, paint, and parts costings.
• Liaise with insurance assessors to motivate and negotiate estimates, and manage supplementary/additional damage requests.
• Source parts pricing (OEM, aftermarket, and alternative) and select appropriate suppliers in line with insurer and company requirements.
• Advise customers on the repair process, timelines, and excess payments where required.
• Ensure all estimates comply with insurer Service Level Agreements (SLAs), MIBCO labour rates, and company policy.
• Hand over approved estimates to the workshop/production team with clear repair specifications.
• Monitor jobs for scope changes during repair and process supplementary estimates promptly.
• Maintain accurate, up-to-date records on Audatex and internal systems for audit and reporting purposes.
• Keep abreast of current vehicle technology, repair methods, and insurer requirements.
• Assist with quality control checks and final vehicle handover where required.
• Maintain professional, courteous communication with customers, insurers, and colleagues at all times.