About the Role:

• As an E-commerce Sales Intern, you will be at the heart of our revenue engine. Your primary mission is to support the E-commerce Sales Lead in scaling our digital sales channel from monthly. You will focus on high-velocity sales operations, end-to-end order fulfillment, and delivering an exceptional customer experience that drives repeat business and platform growth.

Responsibilities:

• Manage the end-to-end lifecycle of e-commerce orders, ensuring that every purchase is processed, packed, and dispatched within our established SLAs.
• Engage with potential customers via our official WhatsApp Business account and other platform channels to move leads through the funnel and close sales.
• Act as the primary liaison between the sales team and logistics partners to track deliveries, resolve transit issues, and ensure "last-mile" excellence.
• Monitor stock levels across platforms in real-time to prevent stockouts and ensure that product listings accurately reflect available inventory.
• Provide timely and professional resolution to customer inquiries, complaints, and feedback, maintaining a high satisfaction rate.
• Assist the Sales Lead in updating product descriptions, prices, and promotional banners to improve on-platform conversion rates.
• Maintain accurate records of daily sales and logistics performance, contributing to weekly growth reports.
• Help build and document standard operating procedures SOPs that will allow the e-commerce department to scale efficiently.

Qualifications

• Bachelor's degree in Marketing, Communications, A certification in Social Media Marketing or a related field.
• Proficiency in using WhatsApp Business, basic Excel/Google Sheets, and a general comfort with e-commerce dashboards.
• Exceptional verbal and written communication skills with the ability to handle customerswith empathy and professionalism.
• A proactive "get-it-done" attitude, especially when dealing with the complexities of logistics and delivery in a fast-paced environment.
• Basic ability to look at sales numbers and identify trends or bottlenecks.
• You are someone who notices the "small things," from a typo in a product price to a delayed delivery status.
• A commitment to the company.