ð Team Leader Vacancyð Location: Cape Town, Western Capeð Position Type: Full-Timeð° Package: Market Relatedð About the RoleWe are looking for motivated and experienced Team Leaders to join our dynamic and fast-paced customer service environment. This is an exciting opportunity for individuals who are passionate about leading people, driving performance, and delivering exceptional customer experiences.If you have strong leadership skills and thrive in a results-driven environment, we'd love to hear from you.ð¼ Key ResponsibilitiesLead and manage the day-to-day operations of a customer service teamCoach, mentor, and develop team members to achieve performance targetsMonitor and drive team productivity, quality, and customer satisfactionHandle escalations and support effective problem-solvingEnsure compliance with company policies and proceduresFoster a positive, engaged, and high-performing team cultureDeliver regular performance feedback and support employee development
â Requirements
- Minimum 1–2 years' experience in a Team Leader, Supervisor, or similar leadership role
- Previous experience within a customer service, contact centre, or BPO environment is advantageous
- Strong communication and interpersonal skills
- Excellent coaching, mentoring, and people management abilities
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced and target-driven environment
- Computer literate with working knowledge of Microsoft Office applications
⨠What We Offer
- Market-related remuneration
- Career growth and development opportunities
- Exposure to an international customer service environment
- Supportive and collaborative team culture
- Ongoing training and leadership development
