Customer Service Representative

We’re looking for a smart, courteous, and proactive Customer Service Representative to join our team at GENESIS, a premium menswear brand in Abuja. You will be the first point of contact for customers in-store and online, ensuring a smooth, professional, and friendly experience.

Key Responsibilities:

• Attend to walk-in clients and provide product information
• Handle WhatsApp, Instagram, and phone inquiries promptly and professionally
• Assist customers with order placement, size guidance, and follow-ups
• Coordinate with production and logistics teams to resolve customer issues
• Record and report customer feedback and daily inquiries
• Support showroom sales and maintain front-desk presentation

Requirements:

• Excellent communication and interpersonal skills spoken and written
• Tech-savvy with basic knowledge of WhatsApp Business, Instagram, and Google Forms
• Prior customer service or front-desk experience preferred fashion/retail is a plus
• Friendly, patient, and confident when dealing with customers
• Minimum qualification: HND/BSc