Customer Service Officer

Role Overview

• We are hiring a Customer Service Officer in AbujaFull-Time. 
• You'll be the first point of contact for customers, the human face of a highly technical organization, helping people navigate insurance aggregation, verification, and compliance products with clarity and care.

Responsibilities

• Respond to customer inquiries across phone, email, and messaging platforms with professionalism and warmth
• Guide customers through Triax's insurance aggregation processes, KYC/verification procedures, and related product touchpoints
• Investigate and resolve service issues, escalating complex cases where necessary
• Maintain accurate records of customer interactions using CRM systems
• Collaborate with internal teams to ensure customers receive timely, correct information
• Uphold strict confidentiality and data protection standards, given the regulated nature of the products.

Requirements

• Minimum of HND or Bachelor's degree in any discipline
• 1–3 years of experience in a customer-facing role, ideally within fintech, insurance, banking, or telecoms
• Excellent verbal and written communication skills in English
• A quick learner, comfortable becoming fluent in multiple technical products
• Even-tempered, detail-oriented, and genuinely motivated by solving people's problems

Nice to Have:

• Fluency in Pidgin, Igbo, or Hausa
• Prior exposure to insurance claims or KYC/verification processes.

What We Offer

• Opportunity to join a company at the forefront of Nigeria's insurtech and regulatory technology landscape
• Chance to grow alongside an organization shaping how an entire industry operates
• Work on high-impact products motor insurance aggregation with PETROAN/IPMAN, eVIS, Triax Sentinel.