To deliver exceptional customer service at the branch level by assisting clients with insurance inquiries, policy administration, claims support, and general service requests.
The role ensures a seamless customer experience, builds strong client relationships, and supports business growth through excellent service delivery.
- Type: full-time
- Location: Gaborone
- Category: Customer Service
- Closing Date: 202 •••••• 29
Key Responsibilities
- Provide professional, efficient, and courteous service to walk-in clients, and digital platform users.
- Assist customers with policy enquiries, premium payments, claims processing, and general insurance-related queries.
- Handle customer complaints promptly and escalate complex issues to ensure timely resolution.
- Process policy endorsements, and cancellations in line with company procedures.
- Maintain accurate data entry and recordkeeping of all customer transactions and details.
- Support customers with document submission and verification for policy-related matters.
- Identify cross-selling and upselling opportunities to promote insurance products and services.
- Ensure adherence to company policies, regulatory requirements, and service standards.
- Maintain accurate and confidential customer records in line with data protection regulations.
- Prepare and submit reports on customer service activities as required.
Requirements
- Bachelor's Degree in Business, Insurance, or a related field (recommended).
- Professional certification in customer service or insurance will be an added advantage.
- Certificate of Proficiency in Long Term Insurance (Co
- P).1-3 years' experience in a customer service or client-facing role.
- Experience in insurance or financial services is an added advantage.
- Excellent communication and interpersonal skills
- Strong customer service orientation and problem-solving skills
- Ability to handle customer complaints effectively
- Good organisational and time management skills
- Attention to detail and accuracy
- Computer literacy (MS Office and customer systems)
- Ability to work under pressure in a fast-paced environment
How to Apply
Apply by email: va•••••••@••••••.bw
