About the role:

• This role will own the end-to-end customer journey of Solar Inverters from acquisition through to ownership ensuring a seamless, high-quality experience across all markets. This role will define global standards for customer experience, drive Solar Inverter products requirements across hardware and software, and optimise lifecycle performance to maximise retention, payment behaviour, and long-term value.

What you would be expected to do
Customer Journey Ownership

• Map and own the end-to-end Solar Inverters customer lifecycle: Lead Interested Qualified Sales Installation Active Payment Ownership
• Identify and eliminate friction points across the journey
• Define and enforce global CX standards across markets.

Funnel & Experience Optimisation

• Define and track key funnel metrics:
  • Conversion rates
  • Activation rate
  • On-time payment rate OTPR
• Standardise customer experience processes across regions
• Drive continuous improvements in:
  • Sales-to-installation timelines
  • Activation speed
  • Customer onboarding

Customer Health & Retention

• Own portfolio health metrics:
  • OTPR
  • Default rate
  • Current paying customers
• Design interventions to:
  • Improve payment behaviour
  • Reduce churn and defaults
• Leverage telemetry and customer data for proactive issue resolution.

You might be a strong candidate if you

• Have Minimum of 6 years’ experience in engaging customers managing.
• Experience in product management, CX, or operations.
• Good understanding of Solar inverters systems is an added advantage.
• Ability to work cross-functionally and collaborate with different stake holders.
• Data-driven mindset with hands on experience with data.
• Good Interpersonal skills.
• Experience in energy, fintech, or subscription/financing models preferred.