Job Title: CRM Retention Agent
Location: Johannesburg (CBD)
We are seeking a dynamic and customer-focused CRM Retention Agent to join our team. The successful candidate will be responsible for engaging with existing customers, improving retention, and enhancing overall customer satisfaction through effective communication and relationship management.
Key Responsibilities:Review tenants’ payment history and vacate reasons to assess retention opportunities
Engage with vacating tenants through inbound and outbound calls
Negotiate lease renewals by promoting specials, available units, and services
Facilitate tenant transfers and ensure smooth process completion
Record and document customer concerns and reasons for vacating
Provide first-line support on the CRM property management system
Liaise with internal stakeholders to resolve queries and improve service delivery
Monitor and report on adherence to customer service initiatives
Qualifications and Experience:- NQF level 4 essential
- 1 year experience in sales or retention or similar essential
Competencies:- Customer Service
- Administration
- Sales
- Service delivery
Why Join Ithemba Property Management?At Ithemba Property Management, we’re more than just a property management company — we’re a purpose-driven team committed to building thriving communities, empowering individuals, and driving meaningful innovation in the property space.
