Role Overview

• The Credit Control Manager is responsible for overseeing the company's credit management function, ensuring timely collection of outstanding debts while minimizing credit risk and maintaining positive customer relationships.
• The role involves monitoring customer accounts, managing the credit control team, and supporting the organization's cash flow and financial objectives.

Key Responsibilities

• Develop, implement, and enforce the company's credit control policies and procedures.
• Assess the creditworthiness of new and existing customers and recommend appropriate credit limits.
• Monitor customer accounts to ensure timely payment of outstanding invoices.
• Lead and supervise the credit control team, ensuring collection targets are achieved.
• Review aging reports regularly and develop strategies to reduce overdue receivables.
• Follow up on overdue accounts through calls, emails, and formal demand notices.
• Negotiate payment plans and settlements with customers where appropriate.
• Escalate delinquent accounts for legal action or debt recovery when necessary.
• Prepare weekly and monthly Accounts Receivable AR and debt collection reports for management.
• Collaborate with Sales, Finance, and Customer Service teams to resolve billing disputes and improve collection efficiency.
• Reconcile customer accounts and ensure accurate recording of receipts.
• Ensure compliance with company policies, accounting standards, and regulatory requirements.
• Monitor bad debt provisions and recommend write-offs where necessary.
• Drive continuous improvement initiatives to enhance the efficiency of the credit control process.
• Support external and internal audits by providing required documentation and reports.

Requirements
Education:

• Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or a related discipline.
• Professional qualification such as ICAN, ACCA, ACA, or equivalent is an added advantage.

Experience:

• Minimum of 7 years of experience in credit control, accounts receivable, or finance.
• Experience in the consumer electronics, FMCG, retail, manufacturing, or distribution industry is an advantage.