About Us

Client Focus Solutions is a dynamic and growing professional services firm offering Audit, Tax, Immigration, Payroll and Advisory solutions to clients across various industries. We are committed to excellence, integrity, and innovation in all that we do.

Client Care Intern : About the Role

We're looking for a warm, sharp, and proactive Client Care Intern to be the face and voice of our brand. If you love solving problems, building relationships, and making people feel heard, this internship will give you real, hands-on exposure to client relationship management in a fast-paced professional setting.

Key Responsibilities

• Act as the first point of contact for client inquiries via phone, email, and in-person visits
• Respond promptly and professionally to client questions, concerns, and complaints
• Maintain accurate, up-to-date client records in the company database
• Support new client onboarding and guide clients through our products/services
• Follow up on unresolved issues to confirm client satisfaction
• Liaise with sales, operations, and finance teams to resolve client needs efficiently
• Help design and distribute client satisfaction surveys, and compile feedback reports
• Assist in creating simple marketing/client communication materials (flyers, posters, social media graphics) where needed
• Support the planning and execution of client engagement events and activities
• Escalate complex or sensitive issues to senior Client Care staff promptly
• Represent and protect the company's brand and reputation in every interaction

Requirements

• Diploma or Degree in Business Administration, Marketing, Public Relations, or a related field
• Excellent verbal and written communication skills
• Genuine, client-first attitude with strong interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of graphic design (Canva, Adobe Photoshop/Illustrator, or similar) is a strong added advantage
• Highly organized with the ability to multitask and prioritize
• Emotionally intelligent — patient, empathetic, and calm under pressure
• Self-starter who takes initiative and learns quickly
• Prior customer service experience is a plus, but not required

Why Join Us

• Real, hands-on client relationship experience
• Direct mentorship from experienced client care professionals
• Opportunity to contribute creative ideas and grow your design portfolio

Responsibilities

• Act as the first point of contact for client inquiries via phone, email, and in-person visits
• Respond promptly and professionally to client questions, concerns, and complaints
• Maintain accurate, up-to-date client records in the company database
• Support new client onboarding and guide clients through our products/services
• Follow up on unresolved issues to confirm client satisfaction
• Liaise with sales, operations, and finance teams to resolve client needs efficiently
• Help design and distribute client satisfaction surveys, and compile feedback reports
• Assist in creating simple marketing/client communication materials (flyers, posters, social media graphics) where needed
• Support the planning and execution of client engagement events and activities
• Escalate complex or sensitive issues to senior Client Care staff promptly
• Represent and protect the company's brand and reputation in every interaction

Skills

• Excellent verbal and written communication skills
• Genuine, client-first attitude with strong interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Knowledge of graphic design (Canva, Adobe Photoshop/Illustrator, or similar) is a strong added advantage
• Highly organized with the ability to multitask and prioritize
• Emotionally intelligent — patient, empathetic, and calm under pressure
• Self-starter who takes initiative and learns quickly

Qualifications

• Diploma or Degree in Business Administration, Marketing, Public Relations, or a related field
• Prior customer service experience is a plus, but not required

How to Apply

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should send their CV and cover letter with the subject line of the role being applied for by Monday, 7 September.