Client Care Consultant (Media and Printing)

Our client in the Media and Printing industry is looking to hire a Client Care Consultant.

Responsibilities
• To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience
• Ensure all operational protocols are always adhered to.
• Identifying opportunities to improve the service process and customer experience.
• Handle challenging customers in a highly pressurized environment.
• Ensure SLA, ring time and abandoned rate within agreed norms.
• Capturing all customer interactions whether from email or telephonic on the Company CRM system

Requirements and Experience
• Matric/ Diploma
• 2-3 years previous experience in a Call Centre environment in sales or on-line support
• Understanding of contact centre environment and technology
• Preferably have a similar background such as Company or photography in general.

Skills
• Fully bilingual in English and Afrikaans in both verbal and written communication.
• Computer literate
• Conflict management
• Quality & customer focused.
• Influencing and persuading
• Overcoming objections and be assertive
• Team player & can work independently.

Send your CV and latest pay slip to raca@aaaa.co.za

ATripleA Recruitment and Temps

www.aaaa.co.za

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