Cabin Crew Supervisors – 2 Positions

Job description

Zambia Airways 2024 Limited is recruiting two Cabin Crew Supervisors.

JOB PURPOSE
The Cabin Services Supervisor will oversee cabin operations, cabin crew performance, regulatory compliance, customer-service standards and cabin crew resource management while actively operating as a Senior Cabin Crew member. The role is the focal point for scheduling, welfare, training coordination, performance monitoring and operational support.

KEY RESPONSIBILITIES
• Act as designated Senior Cabin Crew on assigned flights and lead crews during normal, abnormal and emergency operations
• Ensure compliance with company policies, aviation regulations, safety procedures and customer-service standards
• Monitor crew performance, productivity, conduct and professional standards, providing feedback and recommendations
• Coordinate crew scheduling, availability, leave planning, manpower needs, roster adjustments and operational coverage
• Monitor qualifications, recency, training validity and regulatory compliance to maintain readiness
• Coordinate training needs and initial, recurrent and corrective programmes with Operations and relevant departments
• Review safety and occurrence reports, audit findings and service reports; monitor corrective actions and escalate urgent matters
• Support crew welfare, manage workplace conflicts and foster effective communication and a positive working environment
• Improve onboard service and customer experience and resolve passenger concerns
• Contribute to workforce planning, policy development and continuous improvement of safety and service standards
• Perform other administrative, operational and supervisory duties as assigned

QUALIFICATIONS AND EXPERIENCE
• Degree or Diploma in Aviation, Hospitality Management, Customer Service, Tourism or a related field
• At least three years’ Cabin Crew experience, including senior or supervisory experience
• Valid Cabin Crew, Safety and Emergency Procedures (SEP), and First Aid certifications
• Proven experience in cabin crew management, flight operations and aviation regulatory compliance
• Extensive customer-experience knowledge, including drafting and implementing aviation-sector customer-experience strategies
• Proficiency in Microsoft Office; knowledge of cabin crew platforms is an advantage

COMPETENCIES
Excellent communication, presentation, report writing, public speaking, conflict resolution, teamwork, leadership, analytical, negotiation and deadline-management skills.

Qualified female candidates are encouraged to apply.

HOW TO APPLY
Email a CV in Microsoft Word format and a cover letter clearly stating salary expectations to Apply Now, copying Apply Now.

Do not send certificates at this stage. Candidates not contacted within 21 working days after the advert closes should consider their applications unsuccessful.