About the Role

• This role goes beyond routine supervision, it requires a commercially minded leader who can optimize operations, grow revenue, control costs, and align all departments toward business objectives.
• The ideal candidate will have strong exposure to hospitality operations within nightlife, lounges, or clubhouse environments.

Key Responsibilities
Business & Revenue Management:

• Drive revenue growth across the Lounge & Clubhouse through improved operations, sales strategies, and guest experience
• Work closely with Lounge Managers, Floor Managers, and Sales Teams to increase guest spend, table sales, and repeat patronage
• Monitor daily, weekly, and monthly sales performance and KPIs
• Identify revenue leakages and implement corrective actions

Operations Oversight:

• Oversee end-to-end operations across all units, ensuring smooth daily functioning
• Ensure standard operating procedures SOPs are implemented and consistently followed
• Coordinate operations across bar, service, security, maintenance, and support teams
• Conduct regular operational audits to ensure efficiency and compliance

People & Performance Management:

• Lead, mentor, and evaluate managers and supervisors
• Drive a performance and accountability culture across teams
• Support recruitment, onboarding, training, and staff development
• Enforce discipline, professionalism, and service standards

Cost Control & Inventory Management:

• Oversee stock control, inventory movement, and wastage management
• Monitor expenses and implement cost-reduction strategies without affecting guest experience
• Ensure accurate stock taking, reconciliations, and reporting

Brand, Experience & Standards:

• Ensure the Lounge & Clubhouse deliver a consistent, premium guest experience
• Support brand positioning, repositioning, and experiential initiatives
• Ensure ambience, cleanliness, safety, and presentation meet brand expectations

Reporting & Strategic Input:

• Prepare and review operational and financial reports
• Provide insights and recommendations to management on performance improvement
• Support management in scaling operations and improving business structure

Requirements & Experience

• Interested candidates should possess a Bachelor`s Degree
• Proven experience as a Business Operations Manager, Operations Manager, or similar role within hospitality, lounges, clubs, or premium service environments
• Strong understanding of nightlife operations and revenue dynamics
• Demonstrated ability to drive sales performance and operational efficiency
• Excellent leadership, communication, and people management skills
• Strong analytical and problem-solving abilities
• Ability to work flexible hours, including nights, weekends, and public holidays
• Good looking and customer centric.