Topline Agency, a leading talent acquisition and recruitment firm in South Sudan, is seeking to recruit an experienced, dynamic, and results-oriented Branch Manager on behalf of a reputable client in the banking sector.
The Branch Manager will be responsible for overseeing all branch operations, driving business growth, ensuring regulatory compliance, managing customer relationships, and leading a high-performing team to achieve the bank's strategic objectives. The successful candidate will play a critical role in enhancing profitability, expanding the customer base, managing operational risks, and delivering exceptional customer service while maintaining the highest standards of governance and compliance.
This position presents an excellent opportunity for an accomplished banking professional to contribute to the growth and success of a leading financial institution within South Sudan's evolving financial services landscape.

Key Responsibilities
Branch Leadership & Management

• Provide strategic leadership and direction for all branch operations.
• Develop and implement branch business plans aligned with the bank's overall strategic goals.
• Lead, motivate, coach, and develop branch staff to achieve individual and team performance targets.
• Foster a high-performance culture focused on accountability, professionalism, customer service, and continuous improvement.
• Manage workforce planning, staff scheduling, performance evaluations, and employee development initiatives.
• Ensure effective communication of organizational objectives, policies, and procedures across the branch.

Business Development & Sales Growth

• Drive branch profitability through the achievement of sales, revenue, deposit mobilization, and lending targets.
• Develop and execute business development strategies to attract new customers and expand market share.
• Identify opportunities for cross-selling and up-selling banking products and services.
• Build and maintain strong relationships with corporate clients, SMEs, government institutions, NGOs, and individual customers.
• Promote the bank's products including savings accounts, current accounts, fixed deposits, loans, trade finance solutions, digital banking services, and other financial products.
• Monitor market trends and competitor activities to identify growth opportunities and maintain competitive positioning.

Customer Relationship Management

• Ensure delivery of exceptional customer service and customer experience standards.
• Build and maintain long-term relationships with key clients and stakeholders.
• Address and resolve customer complaints, escalations, and service-related issues promptly and professionally.
• Monitor customer satisfaction levels and implement initiatives to improve service quality.
• Strengthen customer retention through proactive relationship management and personalized banking solutions.

Operational Management

• Oversee the efficient day-to-day operations of the branch.
• Ensure adherence to operational procedures, service standards, and internal controls.
• Monitor cash management activities, branch liquidity, and vault operations.
• Ensure accuracy and integrity of transactions and operational records.
• Optimize operational efficiency while maintaining service excellence.
• Oversee branch administration, facilities management, and security protocols.

Credit & Lending Oversight

• Supervise loan origination, appraisal, approval recommendations, and portfolio monitoring activities.
• Ensure compliance with credit policies and lending guidelines.
• Monitor loan portfolio quality and implement measures to minimize delinquency and non-performing loans.
• Support credit risk assessments and customer due diligence processes.
• Collaborate with credit and risk management teams to ensure sound lending decisions.

Risk Management & Compliance

• Ensure full compliance with banking regulations, internal policies, anti-money laundering (AML) requirements, and know-your-customer (KYC) standards.
• Identify operational, financial, regulatory, and reputational risks within the branch.
• Implement effective risk mitigation measures and internal control systems.
• Ensure branch readiness for internal and external audits.
• Maintain high standards of corporate governance and ethical conduct.
• Report suspicious transactions and compliance concerns in accordance with regulatory requirements.

Financial Management & Performance Monitoring

• Manage branch budgets and operational expenses.
• Monitor branch financial performance against approved budgets and targets.
• Analyze branch profitability, productivity, and operational efficiency metrics.
• Prepare periodic performance reports and business reviews for senior management.
• Develop and implement action plans to address performance gaps and improve business outcomes.

Community & Stakeholder Engagement

• Represent the bank within the local business community and relevant stakeholder forums.
• Build strategic relationships with business leaders, government agencies, development organizations, and community groups.
• Promote the bank's brand image and reputation through professional engagement and community involvement.
• Support financial literacy and customer education initiatives where applicable.

Required profile for job ad : Branch Manager – Banking Sector - Juba

Qualifications & Experience
Education

• Bachelor's Degree in Banking, Finance, Accounting, Economics, Business Administration, Commerce, or a related field.
• Master's Degree in Business Administration (MBA), Finance, Banking, or a related discipline will be an added advantage.

Professional Qualifications
Professional certifications in banking, finance, or management will be highly desirable, including:

• Chartered Institute of Bankers
• Association of Chartered Certified Accountants
• Chartered Institute of Management Accountants
• Certified Banking and Credit Management certifications or equivalent professional credentials.

Experience

• Minimum of 5–8 years of progressive experience in the banking sector.
• At least 3 years of experience in a branch management, operations management, business banking, or senior supervisory role.
• Demonstrated success in sales management, business development, customer relationship management, and operational leadership.
• Experience managing branch profitability, lending portfolios, and compliance requirements.
• Strong understanding of banking operations, retail banking, corporate banking, and credit management.

Required Skills & Competencies
Technical Competencies

• Strong knowledge of banking products, services, and operations.
• Understanding of credit analysis, lending principles, and risk management.
• Financial analysis and budgeting skills.
• Regulatory compliance and AML/KYC knowledge.
• Business development and sales management expertise.
• Proficiency in banking systems and Microsoft Office applications.

Leadership Competencies

• Exceptional leadership and people management skills.
• Strategic thinking and business acumen.
• Strong decision-making and problem-solving abilities.
• Excellent negotiation and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong coaching, mentoring, and team development capabilities.

Personal Attributes

• High level of integrity and professionalism.
• Customer-focused mindset.
• Results-oriented and commercially driven.
• Strong interpersonal and communication skills.
• Adaptability and resilience in dynamic operating environments.
• Commitment to excellence and continuous improvement